Theia FM and Heyfixit launch AI-powered facilities management with no mark-up on contractor work
AI agents now do the admin that usually goes into delivering a contract, so clients pay for the expertise of an experienced FM team.
London, 22 October 2026. Theia FM and Heyfixit have launched a facilities management service built by an FM provider and an AI company. Theia FM, founded by Christy Smith, runs each estate. Heyfixit, founded by Vishak C. Prakash, provides the AI agents that work as its digital workforce.
On most FM contracts the provider adds a percentage to every contractor invoice to pay for the administrators who run it across calls, emails, WhatsApp, spreadsheets and several systems. Records are always catching up, so clients rarely have the data to plan maintenance and capital spend.
Heyfixit’s AI agents do that admin as the work happens.
Clients can see what is happening across their estate. Staff, tenants and occupants raise requests on any channel, at any hour, and get updates without chasing. Every job, certificate and asset record stays current, so spending decisions rest on reliable data.
Contractors work the way they already do. They reply by phone, WhatsApp or email instead of a portal or app, and the agents pick up their updates, photos and documents.
Theia FM’s team handles only what needs an FM expert. The agents review RAMS and job sheets, run planned maintenance, chase quotes and match invoices, and people step in for decisions and compliance sign-offs. In pilots, Heyfixit’s agents cut helpdesk labour costs by 50 to 60% and resolved issues 40% faster.
Clients pay for the work at cost. Theia FM passes on contractors’ invoices unchanged and charges one management fee. It puts the saving at around 5% of total FM spend, and up to 10%. Clients who would rather not pay a management fee, or lack the data to support one, can choose cost-plus: the cost of works plus an agreed percentage.
Supply chain partners are paid fairly. FairTime Pricing pays for time on site in 30-minute increments, and the agreed quote is the maximum for an unchanged scope.
Theia FM works with organisations of different sizes, typically with FM budgets up to around £5 million a year, across healthcare, veterinary, childcare, hospitality, retail, offices and logistics.
Christy Smith, founder of Theia FM, said: “What clients want from FM is clear costs and someone who follows each job through. With no markup the costs are clear, and Heyfixit’s agents keep every job moving, so my team spends its time on decisions and on our clients.”
Vishak C. Prakash, founder of Heyfixit, said: “AI takes cost out of running an FM contract, but clients only see the saving if the contract passes it on. Christy has built Theia FM to do exactly that.”
Christy, Chair of IWFM’s Women in FM, has over 15 years’ experience managing complex estates in healthcare, retail, hospitality, education and commercial workplaces, and helped grow IEM from start-up to a £16m business. She set up Theia FM to fix the incomplete data and rising costs clients kept facing.
Vishak has spent his career building the systems that run facilities management for FM providers, property owners and retailers including CBRE, Cushman & Wakefield, Brookfield, British Land and Dunnes Stores. The same problems turned up on every contract, so he founded Heyfixit to solve them.
Christy was Vishak’s customer on an FM system before she became his partner, and chose Heyfixit when she set up Theia FM.
Theia FM’s free FM Health Check is at https://theiafm.co.uk/, and Heyfixit’s AI agents can be tried at https://heyfixit.ai./

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